When looking back at the previous year and ahead at the year to come the processes within an organization should be evaluated for potential improvement. Processes can be looked at from a cost perspective and from a sales perspective. Cost reduction and sales increase are the goals of process improvement. There are many processes within
Performing an Annual Automotive Repair Business Operations Check Up Read More »
Before the start of a new year a business should conduct a review of the strategies that will be employed to guide the company. Everything begins with strategy and all planning such as budgeting is dictated by the strategies to be employed. The mission statement defines the overall purpose of the business while the unique
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The culture of a small business is determined by the owner and can be either positive or negative. Business culture can have a significant impact on the work environment and ultimately business success. A positive business culture will affect productivity and the difference can be huge. Customer service – the ultimate goal of any business
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Business culture starts at the top. This is even more pronounced in a small business. Culture is largely based on principles and how people are treated. The beliefs and values of a small business owner permeate the work environment and employees adapt to the resultant culture. Understanding this – a business owner can work to
Top Down Business Culture Definition in Automotive Repair Read More »
The foundation of business culture is shared goals and objectives. In the automotive repair business vehicles are repaired and customers pay for these services. However most small business owners have much greater ideas of service delivery and benefits they strive to provide for customers. The question to be asked is ‘Are these objectives clearly stated
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Relationships with subordinates may be the least challenging of the business relationship types as the subordinate must please the person in a position of authority. However relationships with subordinates are an important key to success and efforts to foster positive relationships in this area will yield positive results. Excellent relationships with employees result in team
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Unlike relationships between superiors and subordinates – peer to peer relationships involve interacting with others while neither party has a position of authority. This can be somewhat challenging as all people are different. For example, sometimes a bit of personal interaction is desired and sometimes not. The keys are communication, mutual respect and cooperation. Accomplishment
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In business everyone has relationships with superiors in one form or another. In whatever context the relationship exists the success of the relationship falls primarily to the subordinate. Employees must get along with supervisors and business owners must get along with customers. Their livelihood depends on it. The evaluation of an employee or business owner
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The migration from one system or methodology to another is largely impacted by the situation the business is moving from and the situation it is moving to. Absorption of change will take place more readily when it’s minimized and controlled as much as possible. Understanding the current situation and the path to the desired situation
Auto Repair Software System Implementation Impact Read More »
The state of a business and the way it processes transactions is an important factor in any system implementation. A software system must be a good fit for the way an automotive repair operation functions. The age of a business, the way its processes are defined, its customer base and its suppliers are all critical
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