Customer Service

Solution Based Customer Engagement Strategies for the Auto Repair Industry

Solution selling is a methodology that was developed in the business to business environment primarily focused on technology sales. The sales process involves engaging the customer, identifying one or more problems (often referred as points of pain), then designing and presenting a solution. The solution methodology is a natural fit for auto repair as the […]

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7 Keys to Successful Relationship Building in the Auto Repair Business

The most successful people are those who invest wisely. Success can be measured in a number of ways but those who achieve the greatest success are prudent and careful when making investments. Whether instinctively or otherwise those who are most successful in business understand that the most powerful investments are in people. The impact of

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Excellence in Customer Service for Auto Repair Businesses

Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied customer who won’t return. And in today’s fast paced world, the timeliness of service delivery

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Presenting an Auto Repair or Tire Estimate

Positive attitudes produce positive results, clear communication results in understanding and honesty builds trust. Nowhere are these facts more evident than when communicating an estimate to a customer. A very large part of why customers engage a company or individual for service is the communication and interaction that takes place. A positive attitude displays confidence

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Evaluating the Effectiveness of Repair Order Processing

The cost of processing a repair order can vary considerably depending on the complexity of the work to be performed as well as a number of other factors. A very simple repair order can take very few relatively small steps while a complex order can take many steps. Continuous evaluation of each step in the

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