Customer Service Archives

Solution Based Customer Engagement Strategies for the Auto Repair Industry

Auto Shop Management, Auto Shop Marketing, Customer Service, Feature, Repair Sales, Tire Sales, Tire Shop Management, Tire Shop Marketing

Solution selling is a methodology that was developed in the business to business environment primarily focused on technology sales. The sales process involves engaging the customer, identifying one or more problems (often referred as points of pain), then designing and presenting a solution. The solution methodology is a natural fit for auto repair as the …

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7 Keys to Successful Relationship Building in the Auto Repair Business

Auto Shop Management, Auto Shop Marketing, Customer Service, Feature, Management Software, Repair Sales, System Implementation, Tire Sales, Tire Shop Management, Tire Shop Marketing

The most successful people are those who invest wisely. Success can be measured in a number of ways but those who achieve the greatest success are prudent and careful when making investments. Whether instinctively or otherwise those who are most successful in business understand that the most powerful investments are in people. The impact of …

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The Customer Experience

Customer Service, Feature, Repair Sales, Tire Sales

In the auto service industry repeat business is paramount to success. The higher the customer retention rate the greater long term success will be. Therefore ongoing relationship management is critical. To assume everything is OK because there are no apparent problems is a sure way to allow business to deteriorate. Efforts at improving customer relations …

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Excellence in Customer Service for Auto Repair Businesses

Auto Shop Management, Customer Service, Tire Shop Management

Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied customer who won’t return. And in today’s fast paced world, the timeliness of service delivery …

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Presenting an Auto Repair or Tire Estimate

Customer Service, Repair Sales, Tire Sales

Positive attitudes produce positive results, clear communication results in understanding and honesty builds trust. Nowhere are these facts more evident than when communicating an estimate to a customer. A very large part of why customers engage a company or individual for service is the communication and interaction that takes place. A positive attitude displays confidence …

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Employee Empowerment … the Anti-Micro-Manager

Auto Shop Management, Customer Service, Feature, Tire Shop Management

The philosophy of Employee Empowerment is based on allowing employees to have input and control over the way their work is performed. There is undoubtedly a direct correlation between employee growth and business growth. As employee knowledge and abilities expand business success will do the same.

Evaluating the Effectiveness of Repair Order Processing

Auto Shop Management, Customer Service, Feature, Tire Shop Management

The cost of processing a repair order can vary considerably depending on the complexity of the work to be performed as well as a number of other factors. A very simple repair order can take very few relatively small steps while a complex order can take many steps. Continuous evaluation of each step in the …

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Know Your Customer

Auto Shop Marketing, Customer Service

‘I don’t know the secret to success but a sure path to failure is to try to please everyone … Bill Cosby’ Knowing your customer is the key to providing optimum service. Understanding what the customer considers most important offers the ability to provide a positive experience in delivering your service. It allows you …

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How To Handle Customer Complaints At Your Auto Repair Shop Or Tire Store

Customer Service, Feature

It doesn’t matter if you own an auto repair shop or a tire store, you’re bound to have an angry customer from time to time. The important thing is to properly handle the situation to protect the reputation of your business. There, are tons of tips on dealing with angry customers online. However, not all …

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7 Auto Repair Shop Customer Service Mistakes That You’ll Want To Avoid

Customer Service, Feature

If you want to have lots of customers raving about your auto repair shop, you need to have great customer service. Here are seven of the biggest customer service mistakes that many auto repair shops make. You’ll want to avoid these mistakes at all costs. You’ll have a lot happier customers if you stay away …

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