FastTrak Features

A Feature Rich Auto Repair Shop
Cloud-Based Software Solution

FastTrak includes an extensive set of features, explained below, and it allows you to configure the system and tailor it to the needs of your shop. You can use as many features or as little features as you choose to streamline your shop operation.

Web Based Architecture

FastTrak Automotive Repair Shop Software stores all of your information on the Internet while the software application runs on Windows computers, tablets, and phones.

Easy to Use

FastTrak Automotive Repair Shop Software console and page design gives you at-a-glance, easy recognition of activities and tasks.

Tailored Configuration

Our Automotive Repair Shop Software modular design means you can tailor our software to the unique needs of your business. There is no one-size-fits-all approach with FastTrak. We even allow you to customize your default fields, making system use easier and more profitable for you.

Color Coding

In FastTrak Automotive Repair Shop Software we color code each stage of the repair process, making it easy for you to visually track the progress of an order at-a-glance. We color code part status, so you know if it is awaiting pricing, delivery, etc. Get easy recognition with our life cycle, color coding process.

Profits and Job Costing

With FastTrak Automotive Repair Shop Software you get instant recognition of job cost overruns and profit margins. Our instant color recognition tells you your profit information quickly and effectively.

Customized Documents

Our Auto Shop Repair Order Software lets you add your shop logo for personalization of all customer quotes, estimates and invoices.

Email and Text Communications

FastTrak Automotive Repair Shop Software allows you to email or text your customers directly from the system to confirm appointments, request approval for repairs and notification of vehicle ready for pickup and more.

Security

Our Automotive Shop Repair Order Software lets you set user authority levels to control individual’s access to FastTrak features and services. You’re in complete control of what users see and what they can do.

Customer Contact Log

FastTrak Auto Shop Repair Order Software keeps records of phone, text and email communications with customers. Communications related to appointments, quotes, approvals, vehicle pickup and other activities can be recorded and recalled as needed.

Task Benefits

With FastTrak Automotive Repair Shop Software service benefits can be stored and recalled when interacting with the customer. This can help with sales and explaining why recommended services should be performed.

Diagnosis and Findings

FastTrak Web Based Auto Repair Shop Software provides full support for the diagnosis process to address customer concerns including visibility of status as the process is performed. The technician can specify diagnosis and findings as well as specifying recommendations, the service advisor can add tasks and parts as required and when complete the results can be presented to the customer in a comprehensive fashion to obtain approval

Inspections are Automated and Streamlined

With our Web Based Auto Repair Shop Software you can specify inspection items and add notes, add pictures and email or text details to customers.

Labor Guide Interfaces

Import accurate labor times for required services saving time and reducing costs as need to look up labor times then enter them into system is eliminated.

Accurate Inventory Control

Our FastTrak Auto Repair Shop Inventory Software allows parts to be purchased as needed or for stocking purposes. Parts can be issued to customer orders automatically or on a controlled basis. Barcode labels for parts and locations can be printed and scanned for easy and accurate counting. Purchase orders are automatically created when parts are ordered from integrated suppliers and vendor invoices can be created from the purchase order providing a link to the original parts invoice. Vendor returns can be tracked through the return process ensuring proper credit from suppliers.

Parts Distributor Interfaces

FastTrak Automotive Repair Shop Software Improves efficiency and reduces costs as the need for manually keying information is eliminated. Also, vendor invoices can be created automatically saving more time.

Menu Based Selling

This Automotive Repair Shop Software feature supports presentation of repair costs to the customer in a simplified fashion by categorizing jobs into defined categories in a good-better-best format allowing the customer to easily make a decision and authorize repair work resulting in increased upsell success.

Profits and Job Costing

Get instant recognition of job cost overruns and profit margins. Our instant color recognition tells you your profit information quickly and effectively.

Event Notification

This is a great feature of the FastTrak Automotive Repair Shop Software System. Parts deliveries, vehicle completion dates, customer appointments. You can even set reminders for any type event you define! This really improves efficiencies and customer service.

Loaner Management

Do you offer loaner vehicles to your customers? Use this FastTrak Auto Repair Shop Scheduling Software Feature to track all issues relating to loaner vehicle assignment, tracking and management.

Multi-Payer Processing

This FastTrak Automotive Repair Shop Software Feature allows multiple customers and multiple billings/invoices per repair order. It supports billing part of the repair order to a warranty company and the remainder to the customer. As many payers as necessary can be specified.

Fleet Management

This Fleet Repair Shop Software feature allows customer fleets to be defined along with preventive maintenance schedules for each vehicle. Maintenance requirements can be identified within a time frame for the entire fleet and communicated to the customer in order to facilitate the scheduling process.

Tire Shop Management

FastTrak Tire Shop Software is a comprehensive module that includes flexible pricing options, tire distributor interfaces, inventory management, tire SKU and catalog updates, accurate and quick quoting, PSI and Torque visibility and DOT serial number reporting.

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Testimonials

“FastTrak Tire Shop Manager has raised the level of professionalism at our shop. We are able to quote a set of tires in seconds and offer alternatives at the same time. FastTrak's tire quote screen makes even staggered fitments easier. We are able to accurately find front and rear fitments by brand with just a click of the mouse.”

Paul Dickerson
RAD Tires, Inc., Fountain Valley, CA★★★★★

“FastTrak is a very well thought out system with lots of smart features that allow documentation of the process from cold call wanting pricing to appointments, estimates, invoicing and all the canned jobs and parts that go with it. It has great real world time saving features, job flow management capable of supporting shops with multiple service writers and/or writer and dispatcher. The system support and maintenance are excellent.”

Bruce Powers
Autowerkes, Inc., Huntington Beach, CA★★★★★

“FastTrak is one of the best investment and changes we have made in the last few years! Our bottom line has benefitted from it, as well as reducing chaos between the service advisors and technicians. Our goal is to be as paperless as possible, and this system has made that happen for us. Johann and Larry are AMAZING! Their response is immediate. They are constantly trying to improve their own product and are extremely responsive to our needs. We all need great partnerships to make our business work and we are grateful they are on our side.”

Neil Geesey
ToyoMotors Auto Care, Phoenix, AZ★★★★★

“The last shop I managed we used FastTrak shop software. When I was hired as manager at my current shop, I recommended FastTrak to the owner of the company and have been using it here since August of 2015. The program is simple to use and has many layers and levels of detail depending on the size of your business and what information you need (the needs of a small shop of two techs vs a larger shop or dealership). It integrates with all of our vendors and our labor guides to streamline estimating and invoicing.”

Tom Silknitter, Service Manager
The Porsche Specialists, Broomall, PA★★★★★

“Fasttrak is the best auto shop software we have used, their customer service is amazing. Larry and Johann are hands down the best part, they make using the software easy. The software integrates with our parts warehouses and our marketing teams. Our technicians can review car history with ease. Also being able to scan code print outs into the system and attach them to the car history is wonderful. Fasttrak does continuous updates to better the software which is so refreshing. The software will help keep you on top of your customer’s needs and wants.”

Cynthia Kallunki
Autohaus, Eugene OR★★★★★

"We chose FastTrak software for our first shop. We appreciate the Risoria team taking on an overseas client. As newcomers to the business, the learning curve was tough. But the FastTrak Support Team and Johann in particular continue to provide the consistent, reliable support and advice which we need. There is a great deal more functionality we look forward to employing as we grow the business."

David Sobrian
M Auto Service, Ltd. Port of Spain, Trinidad and Tobago★★★★★