Thorough Support for Service Advisors
FastTrak Automotive Repair Shop Management Software provides the service advisor with ‘at a glance’ recognition of repair order status allowing identification of what is required to complete the repair cycle.
Tasks can easily be built or imported from a number of sources and the interaction with the technician is built into the software. Every routine task can be performed with a small number of clear and simple steps.
Quick and Easy Quoting
FastTrak Automotive Repair Shop Management Software allows quotes to be created quickly and easily. All the tools used during repair order entry are available including labor guide, part and tire interfaces.
Quotes can be presented to customers in a good, better best format whether for repairs or tires with the different options color coded for ease of understanding.
Appointment Scheduling
FastTrak Auto Repair Shop Scheduling Software allows appointments to be created or scheduled for quotes. Target daily thresholds can be set for car count and labor hours. If the target is exceeded a warning will be displayed but the user can opt to continue. A pre-formatted confirmation can be sent to the customer by email or text at the time an appointment is created. ‘Call to remind’ can be specified for an appointment.
A list of customers who requested a reminder call can be brought up and the customers can be contacted. If an appointment is cancelled FastTrak Auto Repair Shop Scheduling Software will display a list of the customers who asked to be contacted and they can have the option of moving their appointment to an earlier date.
Vehicle Check In
FastTrak Automotive Repair Shop Management Software offers quick and easy vehicle check in and repair order creation. Quotes and appointments can be converted to repair orders in one easy step using a “Make RO” button. Repair order creation is simple and easy. The active repair order grid provides flexible grid columns that can be selected and sized based on user preference. The system maintained colored repair order status column makes it easy to determine what stage of the repair cycle the vehicle is in and what needs to be done.
The user defined colored status allows statuses of repair orders to be updated by users and allows for visibility for all. FastTrak Auto Repair Shop Scheduling Software allows for repair orders to be prioritized by technician so their active work order grid will appear in the order they should be worked on.
Loaner Vehicle Scheduling
FastTrak Auto Repair Shop Scheduling Software allows loaner vehicles to be reserved to prevent double booking. Mileage and fuel level can be recorded when loaner is turned over to customer and on return.
Recommendation Acceptance
FastTrak Automotive Repair Shop Management Software will notify you at the point of quote, appointment or repair order creation when there are recommended services in the system for a vehicle. At that point they can be accepted and will become part of the repair order for the vehicle.
Vehicle History Visibility
FastTrak Automotive Repair Shop Management Software provides visibility of previously performed services on a vehicle. Tasks and parts can be imported from history to current quotes, appointments or repair orders.
Duplicate Task Warning
When a canned job is added to a quote, appointment or repair order FastTrak Automotive Repair Shop Management Software will not allow the task to be added if it’s already on the ticket. Also, if a preventive maintenance job is added the system will display a warning if it’s already been done within the specified frequency.
Task Benefits
FastTrak Automotive Repair Shop Management Software allows task benefits to be added for each job so that they can be easily communicated to the customer.
Labor Guide Interfaces
The ability to pull labor times into FastTrak Automotive Repair Shop Management Software ensures accuracy and competitiveness as estimates for jobs will neither be over or under estimated.
Diagnosis Process Support
FastTrak Automotive Repair Shop Management Software provides support for diagnosis situations. The repair order will be at status diagnosis required until the findings are entered by the technician at which point the repair order will appear as status diagnosis recommendations required. The service advisor builds the recommended services and contacts the customer for approval and the diagnosis process is complete.
Customer Approval Support
FastTrak Automotive Repair Shop Management Software provides for approval for repairs to be requested from the customer and the results recorded. The request for approval can be formatted simply as amounts or can be categorized for a good-better-best presentation. Pre-formatted email and text messages can be used to communicate with the customer.
Visibility of Time Reporting
As technicians’ clock in and out of jobs the service advisor has visibility of repair cycle progress. This supports further planning and organization through our Auto Repair Shop Scheduling Software.
Post Repair Requirements
Actions to be taken after the repair work is done on the vehicle can be defined and checked off as completed. The repair order will not advance to status of Ready for Pickup until all post repair items are flagged as complete.
Pick Up Notifications
FastTrak Auto Repair Shop Scheduling Software allows easy recognition of when the vehicle advances to the status of being ready for pickup. At this point the customer can be contacted using pre-formatted email or text messages to notify them that the vehicle is ready.
Customer Communication Log
This function records all interactions with the customer along with the date and time they occurred. They can be viewed at any time for management purposes
Testimonials
J & F Motors Ltd., Arlington, VA★★★★★
Superior Auto Care Group, Reston, VA★★★★★
Autohaus, Eugene, OR★★★★★
