Auto Shop Management

OperationsActions

Actions and Reactions in Automotive Repair Operations

In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being cognizant of likely reactions resulting from different actions will ensure success in business. Following are …

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Incentives and Consequences in Automotive Repair Operations

Like all people – automotive repair personnel will respond to incentives and avoid consequences. Often compensation is incentive based with corresponding consequences for negative outcomes resulting from striving for goals. It’s always important that costs be considered when offering incentive based compensation as increased expenses can defeat the purpose of achieving higher sales volume. Following …

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Managing Auto Repair Service and Quality

One of the most important responsibilities of management is the delivery of quality service. Premium service is dependent on clearly defined business processes and procedures. When personnel understand how to perform their responsibilities so that production is optimized positive results are achieved. Following are points on managing service quality:   Quality Problems are Usually Process …

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Improving Automotive Repair Operations by Using Key Performance Indicators

Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared to benchmarks such as industry averages or same period previous year. Excellence in automotive repair …

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Maintaining Customer Service Levels in an Expanding Economy

A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service quality suffering and care must be taken not to allow this to happen. An uptick …

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Handling Increased Service Demands Due to Economic Expansion

In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in more commuter traffic and overall economic activity. A small business service provider will face many …

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