Auto repair shop owners are usually very cognizant of the level of resource utilization in their business. They want to see all bays in their shop being utilized to their fullest. And they want to see all technicians spending all their time working on automobiles. Shop management software can sometimes be the most underutilized resource
Utilizing the Auto Repair Shop Management System Read More »
The employer/employee relationship can be one of the most significant factors in employee retention. Employees who feel position about their relationship with their employer will be more motivated to stay with a company than to leave and go elsewhere. Some business owners are adept at getting along with others and therefore good relationships come naturally.
Employer/Employee Relationships in Automotive Repair Read More »
Organization in a business provides a stable work environment. The basis for employee retention rests on stability. When people know what to do and what to expect they sense security. Clearly defining the processes within an organization, setting realistic achievable goals and providing feedback in a constructive manner are components of organization and leadership: Clearly
The Importance of Organization and Leadership in Automotive Repair Read More »
In automotive repair the environment is continually changing as technological advances are made and methods of performing maintenance and repair are improved. Employees must feel that they’re not in danger of being left behind. Ongoing training for personnel is an important factor in attracting and retaining good people. Opportunity for growth and advancement as well
Providing Career Growth and Security in Automotive Repair Read More »
Although there are many factors that will attract and retain employees – the primary reason people go to work each day is to earn a living. In this area the shop is marketing itself as a desirable place to work and the employee pool in the local area is the target market. Just as automotive
Employee Compensation in Automotive Repair Read More »
Hiring employees is a critical aspect of managing an automotive repair business. Mistakes can be very costly while prudence can bring very positive results. Skills are important and are the basis for bringing people onboard but there are many other factors to consider when making a hiring decision and they should be included in the
Effective Hiring Techniques in Automotive Repair Read More »
When returning the vehicle to the owner after repairs are performed there are parts of the process that can be handled with paper or automated. When these steps are automated – paper use as well as handling and storage costs are reduced. These process enhancements result in improved productivity and greater convenience to the customer.
Achieving a Paperless Auto Repair Vehicle Delivery Process Read More »
In a shop using paper – technicians are assigned work on printed work orders and information concerning inspections, diagnoses and recommendations are communicated back to the service advisor on paper. When these processes are automated paper usage is greatly reduced and overall productivity is increased as duplication of effort is eliminated. Following are areas that
Eliminating Paper Use by the Auto Repair Technician Read More »
Before the advent of computerized auto repair systems a preprinted form was used to check a vehicle in. This form would be attached to a clipboard and the repair requirements, estimated price and damage marks were recorded on it. Then the customer would sign the form acknowledging authorization of the repair estimate. With automated software
Employing a Paperless Auto Repair Vehicle Check in Process Read More »
Following up with prospects and customers can make a big difference in the amount of business earned. A follow up can help to bring in business but also can serve to identify the reasons for business loss. Either way follow ups will benefit the shop and provide an advantage over the competition. The value of
Auto Repair Annual Customer Follow Up Assessment Read More »
