When returning the vehicle to the owner after repairs are performed there are parts of the process that can be handled with paper or automated. When these steps are automated – paper use as well as handling and storage costs are reduced. These process enhancements result in improved productivity and greater convenience to the customer.
Achieving a Paperless Auto Repair Vehicle Delivery Process Read More »
In a shop using paper – technicians are assigned work on printed work orders and information concerning inspections, diagnoses and recommendations are communicated back to the service advisor on paper. When these processes are automated paper usage is greatly reduced and overall productivity is increased as duplication of effort is eliminated. Following are areas that
Eliminating Paper Use by the Auto Repair Technician Read More »
Before the advent of computerized auto repair systems a preprinted form was used to check a vehicle in. This form would be attached to a clipboard and the repair requirements, estimated price and damage marks were recorded on it. Then the customer would sign the form acknowledging authorization of the repair estimate. With automated software
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Following up with prospects and customers can make a big difference in the amount of business earned. A follow up can help to bring in business but also can serve to identify the reasons for business loss. Either way follow ups will benefit the shop and provide an advantage over the competition. The value of
Auto Repair Annual Customer Follow Up Assessment Read More »
When looking back at the previous year and ahead at the year to come the processes within an organization should be evaluated for potential improvement. Processes can be looked at from a cost perspective and from a sales perspective. Cost reduction and sales increase are the goals of process improvement. There are many processes within
Performing an Annual Automotive Repair Business Operations Check Up Read More »
Before the start of a new year a business should conduct a review of the strategies that will be employed to guide the company. Everything begins with strategy and all planning such as budgeting is dictated by the strategies to be employed. The mission statement defines the overall purpose of the business while the unique
Performing an Auto Repair Annual Business Strategy Check Up Read More »
The culture of a small business is determined by the owner and can be either positive or negative. Business culture can have a significant impact on the work environment and ultimately business success. A positive business culture will affect productivity and the difference can be huge. Customer service – the ultimate goal of any business
Business Culture and the Work Environment Read More »
Business culture starts at the top. This is even more pronounced in a small business. Culture is largely based on principles and how people are treated. The beliefs and values of a small business owner permeate the work environment and employees adapt to the resultant culture. Understanding this – a business owner can work to
Top Down Business Culture Definition in Automotive Repair Read More »
The foundation of business culture is shared goals and objectives. In the automotive repair business vehicles are repaired and customers pay for these services. However most small business owners have much greater ideas of service delivery and benefits they strive to provide for customers. The question to be asked is ‘Are these objectives clearly stated
Business Culture and Mission Achievement in Automotive Repair Read More »
Relationships with subordinates may be the least challenging of the business relationship types as the subordinate must please the person in a position of authority. However relationships with subordinates are an important key to success and efforts to foster positive relationships in this area will yield positive results. Excellent relationships with employees result in team
Relationships with Subordinates in Automotive Repair Read More »
