Good reliable employees are extremely valuable. Investing in employee relationships can be one of the best things a company can do. Of course good pay and financial reward are primary but the best businesses provide more. People want to succeed and appreciate recognition. Offering educational opportunities for employees gives them a chance to learn. Developing
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A well run organization supports positive relationships. When a company’s processes are clearly defined and executed efficiently doing business becomes easier. Clearly defined procedures result in people understanding business processes, working within them and following them. People that are part of a process understand their roles and perform them effectively. Well defined processes incorporate communications
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Time is one of the most valuable commodities there is. There never seems to be enough of it. Focusing on your own use of time and applying efficiencies and organization will result in more available time. More available time allows for greater accomplishments. Time management requires evaluation of one’s own use of time. Identifying and
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In the world of business there is no such thing as standing still. You’re either advancing or declining. A business that maintains status quo falls behind because the world around it is constantly changing. Technology, competitors, suppliers, customers and society all change. It’s imperative that a business be adaptable and change as circumstances change. Beyond
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The three major components of an auto repair business are business processes, inventory and personnel. They’re all inter-related and together impact the success of the organization. Successful managers seek to continuously improve by reducing costs, increasing efficiencies and providing an environment that gives employees incentive to contribute. Balance always needs to be considered as the
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Once a software system has been fully implemented and incorporated into a company’s business processes it should be reviewed periodically to gauge its impact on the business. A good system will have a positive impact on the business it supports in terms of the marketing, sales and operations. It will support the company’s efforts to
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Measuring sales effectiveness is a necessary part of any business. Sales effectiveness can be measured in a number of ways. Obvious indicators are revenue and profitability – critical factors to immediate success. However, when evaluating long term success other factors can be just as critical. First and foremost a sales person must ask for business.
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Measuring the impact of marketing programs is critical to making the most of advertising investment dollars. Without understanding the return on investment (ROI) of marketing programs, critical resources can be misdirected and poorly utilized. To this end, measurement capabilities must be built into the program at the point it’s established. The question ‘How do I
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Managing availability and usage of shop labor can have a profound effect on profitability. In fact it’s one of the most often overlooked yet potentially impactful areas of business activity in an auto repair shop. These types of measurements require time reporting and time reporting has a cost. But if the information is put to
Measuring Efficiency and Proficiency for Auto Repair Shops Read More »
Long lasting positive relationships are at the core of every successful business. And the basis for a positive relationship is trust. Although in some situations a level of trust can be given at the start of a relationship, for the most part trust is earned over time. Trust is also reciprocal meaning it must be
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