When a new software system is implemented, it will more than likely support the business processes as they existed before the new system was acquired but will not be fully utilized. When the decision is made to change software systems, the business anticipated significant benefits that could be realized by making the change and most
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Implementing change can be one of the biggest challenges to a manager. Managing the change process and leading people through it are the keys to success. If people are included in the decision making process they will buy into the change and support it much more readily. However, this is not always possible as sometimes
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Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied customer who won’t return. And in today’s fast paced world, the timeliness of service delivery
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Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company. Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has also been demonstrated that the price people are willing to pay for service is impacted
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The long journey from system evaluation and selection, installation, training and pilot is now complete and you’re ready to go live with your new software system. If the previous phases of the project have been well planned and executed the startup phase will go smoothly. This phase of the project should be planned and managed
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A sense of ownership in its members is at the core of every successful organization. All people understand ownership as it’s a fundamental part of our nature. With ownership comes responsibility. For example the owner of a car understands that the responsibility of keeping the vehicle maintained and in good running condition is in their
Auto Repair and Tire Shops – Instilling a Sense of Ownership Read More »
In any business environment image is critical but with many players offering similar products and services it becomes even more important. Every time a person is exposed to your business in any way their perception of who you are is affected. From the time they first become aware of your business to the point at
Auto Repair and Tire Shops – What Defines Your Image Read More »
More and more people are searching for what they want to purchase online. At the time of this writing approximately 70 percent of the population finds and purchases goods and services on line. This means that for a business to be competitive they must be able to be found by people who are searching for
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The training and pilot phases of a system implementation are critical to the overall success of the project. Managing these phases of the project is best handled by developing written check lists and ensuring that each business process that will be supported by the new system is identified. Once the list of business processes is
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A group of competent individuals working as an integrated unit will be many times more effective than a group of superstars acting independently. Fostering teamwork and cooperation can be the most important ingredient to success in business. The effectiveness of a team reflects the leadership abilities of management. This doesn’t mean that the responsibility for
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