Servant leadership refers to a style by which a power sharing model of authority is employed and collective decision making is practiced. The essence of servant leadership is to foster leadership in subordinates. The more people can contribute – the more the company will advance. Following are three attributes of people who practice the servant
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Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following are things that transformational leaders do: Inspire – Transformational leaders challenge the status quo and encourage
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Organizing the processes within an automotive repair operation is one of the principle responsibilities of management. Well organized, clearly defined processes will have a huge impact on business success. There are numerous processes within an auto repair shop with the vehicle repair process being primary. Following are points on organizing three significant processes within and
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An automotive repair operation at some point may find the need to organize personnel and divide responsibilities between people. In doing so it’s important to recognize whether activities within the business are value add or non-value add. It’s also important to be careful that when a person is given responsibility the necessary authority is given
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All aspects of a business operation are interrelated. The physical layout of an auto repair shop floor is the basis upon which the business operates. When determining the layout of a shop floor all factors and their relationships to each other should be considered. Workflow in terms of vehicle movement as well as personnel should
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The physical environment within an automotive repair business will always have an impact and in some cases determine the definition of work processes performed. Many a shop owner has surveyed the layout of their shop and wished they had designed it from the ground up. However, ever manager has to make the most of the
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The focus of process planning is the elimination of waste and lag time between steps. When focusing on the operational processes that support a vehicle maintenance and repair operation the objective is to achieve maximum efficiency in both value add and non-value add activities. The result will be improved efficiency and increased throughput. Following are
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Scheduling work in advance through appointments can have a significant impact on auto repair shop operations leading to greater efficiency, higher sales and more profits. A shop that operates primarily through walk in business will not be able to achieve the same efficiencies as one that works through advance scheduling. A shop that works without
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The interaction between the service advisor and the technician is still handled outside the software system by some shops. Managing these activities through the software system can have a major impact on productivity, sales and profits. The more these activities are performed through the system the more time is available for value-add activities. In the
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An area of activity that is sometimes handled outside the software system is parts sourcing and procurement. The reasons for handling things this way vary but if parts processing can be performed through the shop management system the benefits are significant. Efficiency and accuracy are improved and time saved during the process can be spent
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