The three major components of an auto repair business are business processes, inventory and personnel. They’re all inter-related and together impact the success of the organization. Successful managers seek to continuously improve by reducing costs, increasing efficiencies and providing an environment that gives employees incentive to contribute. Balance always needs to be considered as the
10 Practices That Lead to Management Success Read More »
Once a software system has been fully implemented and incorporated into a company’s business processes it should be reviewed periodically to gauge its impact on the business. A good system will have a positive impact on the business it supports in terms of the marketing, sales and operations. It will support the company’s efforts to
Performing a Software System Review Read More »
Measuring sales effectiveness is a necessary part of any business. Sales effectiveness can be measured in a number of ways. Obvious indicators are revenue and profitability – critical factors to immediate success. However, when evaluating long term success other factors can be just as critical. First and foremost a sales person must ask for business.
Evaluating Sales Performance Read More »
Measuring the impact of marketing programs is critical to making the most of advertising investment dollars. Without understanding the return on investment (ROI) of marketing programs, critical resources can be misdirected and poorly utilized. To this end, measurement capabilities must be built into the program at the point it’s established. The question ‘How do I
Measuring the Impact of Marketing Programs Read More »
Managing availability and usage of shop labor can have a profound effect on profitability. In fact it’s one of the most often overlooked yet potentially impactful areas of business activity in an auto repair shop. These types of measurements require time reporting and time reporting has a cost. But if the information is put to
Measuring Efficiency and Proficiency for Auto Repair Shops Read More »
Long lasting positive relationships are at the core of every successful business. And the basis for a positive relationship is trust. Although in some situations a level of trust can be given at the start of a relationship, for the most part trust is earned over time. Trust is also reciprocal meaning it must be
The Foundation of Lasting Relationships Read More »
When a new software system is implemented, it will more than likely support the business processes as they existed before the new system was acquired but will not be fully utilized. When the decision is made to change software systems, the business anticipated significant benefits that could be realized by making the change and most
The Path to Full System Implementation for Auto Repair Shops Read More »
Implementing change can be one of the biggest challenges to a manager. Managing the change process and leading people through it are the keys to success. If people are included in the decision making process they will buy into the change and support it much more readily. However, this is not always possible as sometimes
Implementing Change Read More »
Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied customer who won’t return. And in today’s fast paced world, the timeliness of service delivery
Excellence in Customer Service for Auto Repair Businesses Read More »
Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company. Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has also been demonstrated that the price people are willing to pay for service is impacted
The Impact of Online Reviews on the Auto Repair Business Read More »
