Then primary responsibility of management is to achieve profit goals. Sales must be generated to cover all operating costs and then supply the desired profit. All other aspects of management support this primary objective. Increasing sales will always increase profit but assuming the auto repair shop is running at capacity the most effective way to
Managing Profitability in Automotive Repair Read More »
One of the most important responsibilities of management is the delivery of quality service. Premium service is dependent on clearly defined business processes and procedures. When personnel understand how to perform their responsibilities so that production is optimized positive results are achieved. Following are points on managing service quality: Quality Problems are Usually Process Oriented
Managing Auto Repair Service and Quality Read More »
The most common reason that employees leave their jobs is their manager. A very simple test for self-evaluation as a manager is to listen to yourself when you talk. How many times do you say I or me? How many times do you say we? The best managers are ‘we people’ not ‘me people’. The
Six Points on Managing Automotive Repair Employees Read More »
Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared to benchmarks such as industry averages or same period previous year. Excellence in automotive repair
Improving Automotive Repair Operations by Using Key Performance Indicators Read More »
A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service quality suffering and care must be taken not to allow this to happen. An uptick
Maintaining Customer Service Levels in an Expanding Economy Read More »
In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in more commuter traffic and overall economic activity. A small business service provider will face many
Handling Increased Service Demands Due to Economic Expansion Read More »
Whether the economy is up or down – hiring and retaining quality employees is always a challenge. During times of slow economic activity the challenge where employees are concerned is to attract and keep talent with limited resources. During times of positive economic growth a different set of challenges are presented. At the time of
Hiring and Keeping Employees in a Growing Economy Read More »
Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of the repair process is known by others who depend on it. Information lag time is generated
Eliminating Information Lag Time in Automotive Repair Operations Read More »
Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the cost of operations will be reduced and profit margins will increase. Following are points to consider
Removing Unnecessary Steps in Auto Repair Processes Read More »
Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it directly at the point it’s formulated. Examples of this are vehicle check in – some
The Impact of Redundancy in Auto Repair Operations Read More »
