Selecting and installing a new software system is a significant undertaking for any company. Selecting a system and them implementing it can be a daunting task but if undertaken with care positive results will be achieved. The key is in planning. If each step of the process is planned and confirmed once completed the gradual
11 Steps to Evaluating and Implementing Software Systems Read More »
The three major components of an auto repair business are business processes, inventory and personnel. They’re all inter-related and together impact the success of the organization. Successful managers seek to continuously improve by reducing costs, increasing efficiencies and providing an environment that gives employees incentive to contribute. Balance always needs to be considered as the
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If sufficient care is given to the repair sales process success will follow. Pricing, profit, and product mix are primary components of any service offering. Providing accurate competitive estimates are critical to earning business. Sales presentation and customer service are the final pieces of the puzzle that influence positive long term relationships. The following keys
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Marketing is a critical component of any business whether it is focused on attracting new business or retaining existing customers. And like any other business activity it must be managed to ensure its effectiveness and avoid wasted resources. The points below are building blocks of successful marketing. Click on the bullet heading to view the entire
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Once a software system has been fully implemented and incorporated into a company’s business processes it should be reviewed periodically to gauge its impact on the business. A good system will have a positive impact on the business it supports in terms of the marketing, sales and operations. It will support the company’s efforts to
Performing a Software System Review Read More »
Measuring sales effectiveness is a necessary part of any business. Sales effectiveness can be measured in a number of ways. Obvious indicators are revenue and profitability – critical factors to immediate success. However, when evaluating long term success other factors can be just as critical. First and foremost a sales person must ask for business.
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In the auto service industry repeat business is paramount to success. The higher the customer retention rate the greater long term success will be. Therefore ongoing relationship management is critical. To assume everything is OK because there are no apparent problems is a sure way to allow business to deteriorate. Efforts at improving customer relations
The Customer Experience Read More »
Measuring the impact of marketing programs is critical to making the most of advertising investment dollars. Without understanding the return on investment (ROI) of marketing programs, critical resources can be misdirected and poorly utilized. To this end, measurement capabilities must be built into the program at the point it’s established. The question ‘How do I
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Managing availability and usage of shop labor can have a profound effect on profitability. In fact it’s one of the most often overlooked yet potentially impactful areas of business activity in an auto repair shop. These types of measurements require time reporting and time reporting has a cost. But if the information is put to
Measuring Efficiency and Proficiency for Auto Repair Shops Read More »
Long lasting positive relationships are at the core of every successful business. And the basis for a positive relationship is trust. Although in some situations a level of trust can be given at the start of a relationship, for the most part trust is earned over time. Trust is also reciprocal meaning it must be
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