Dropping off a vehicle for maintenance and picking it up after the work is performed can be the most time consuming part of vehicle repair from the customer’s perspective. From the shop perspective the number of vehicles that can be serviced is directly impacted by the time spent exchanging the vehicle with each customer. Streamlining
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Making optimal use of available resources is the goal of shop proficiency improvement. Increasing proficiency means that a greater amount of work is performed within the same available number of hours. Proficiency is measured by dividing the number of hours spent working on vehicles by the total hours available. So if a shop has 120
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Efficiency can have a significant impact on profitability. A 5 percent increase in efficiency can equate to a 5 percent increase in throughput. In other words greater efficiency results in more hours being billed for the same amount of hours worked. Efficiency can be improved by measuring it, offering employees incentives to increase efficiency ratings,
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Just as important as the quality of the actual repair work performed on a customer’s vehicle is the experience of dealing with the shop personnel in the course of the process. Statistics show that 3 out of 4 customers leave due to what they perceive as poor customer service. From the start of the sales
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Conventional wisdom says that in business you’re either growing or declining – there’s no such thing as maintaining the status quo. Striving for growth is necessary to survival. There are different strategies that can be employed to achieve growth and the most important decision in this regard is to choose the best one. Evaluation of
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Striving to increase sales of the same product to the same target market is referred to as market penetration. Increasing sales of the same products in different markets is called market expansion. In either event the goal is to increase market share in the target market. Earning a bigger share of the market requires diligence
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Continuously identifying and implementing growth strategies is essential to business survival. However, making the wrong choice can be extremely harmful to a small business. Failing to develop an accurate picture of market demand, choosing the option with the greatest perceived impact over the one that will deliver results more quickly, making a decision based on
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Implementing a business growth strategy is project oriented in nature. Therefore it requires planning, management and evaluation. Any project contains three major components – features or scope, resources and time. These factors must be defined at the outset and managed through the implementation process. It’s also important to be able to determine the success of
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There may be more than one possible growth strategy that a business can pursue. The important thing is to carefully evaluate the alternatives and make the best choice possible. The growth possibilities are defined by the size of the target market and potential market share. The cost of growth are marketing, selling and delivering to
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Choosing the best possible growth strategy is critical. This entails identification and evaluation of possible alternatives. Some different types of growth strategies include market penetration, market expansion, product expansion, diversification and acquisition. Each of these will vary in terms of marketing, sales and product delivery requirements. This doesn’t mean that it’s not possible or even
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