Shop proficiency is a measure of how effectively the shop is utilizing the pool of labor hours available. This can be thought of as looking at the time a technician spends waiting to begin work and what is causing the wait time. Improving shop proficiency can be viewed as an increase in capacity and thus an opportunity for higher sales volume. For every 1,000 hours of labor spent doing repair work a 1% increase in proficiency equates to 10 additional hours of available actual labor. Based on the efficiency rating of the technician this can mean an even higher number of sold labor hours. The objective to increasing shop proficiency rating is the elimination of waste and wait times. To learn how FastTrak supports improving the shop proficiency rate click the link below:
