tire shop customer satisfaction

Employing Operational Controls in Automotive Repair

An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as little demand on their time as possible. There are many factors that contribute to achieving […]

Employing Operational Controls in Automotive Repair Read More »

The Impact of Appointment Scheduling on Automotive Repair Operations

Scheduling work in advance through appointments can have a significant impact on auto repair shop operations leading to greater efficiency, higher sales and more profits. A shop that operates primarily through walk in business will not be able to achieve the same efficiencies as one that works through advance scheduling. A shop that works without

The Impact of Appointment Scheduling on Automotive Repair Operations Read More »

Four Reasons to Use Content Marketing in Automotive Repair

As time marches on traditional marketing becomes less and less effective and content marketing becomes more and more effective. Not only is the cost associated with content marketing much less than traditional advertising but the results are significantly better. It should also be noted that the results of content marketing are cumulative so the sooner

Four Reasons to Use Content Marketing in Automotive Repair Read More »

Four Key Points on Content Marketing for Automotive Repair

Content marketing refers to creating and distributing information of value to a clearly defined target audience. The term content refers to the information in articles that are created with the objective of providing value, establishing credibility and building relationships. Following are key points on content marketing: Provide Value – Information content posted for prospects and

Four Key Points on Content Marketing for Automotive Repair Read More »

Managing Customer Interaction through the Auto Repair Software System

The points in the repair cycle at which customer interactions occur are often handled outside the shop management software system. These activities are often based on processes that were formulated years ago and are still handled that way. As software systems have evolved and grown to encompass these activities some shops keep the processes in

Managing Customer Interaction through the Auto Repair Software System Read More »

FastTrak Auto Shop Manager Release 7.0 is available for general release

  Risoria Limited is proud to announce that FastTrak Auto Shop Manager Release 7.0 is available for general release. Many enhancements and new features have been added to FastTrak increasing the wide array of support capabilities. Some of the new additions include: Sizable Windows – FastTrak now allows for screens to be resized and positioned

FastTrak Auto Shop Manager Release 7.0 is available for general release Read More »

– We Integrate With –