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Actions and Reactions in Automotive Repair Operations

In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being cognizant of likely reactions resulting from different actions will ensure success in business. Following are …

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The Transformational Leadership Style

  Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following are things that transformational leaders do:   Inspire – Transformational leaders challenge the status quo …

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Managing your Auto Repair Business through your Shop Management System

Today’s shop management systems are able to support many of the business processes performed by the automotive repair shop. Even with the capabilities of these software systems many shops still handle some or all of these functions outside of their systems. There are a number of reasons that these situations exist however the impact on …

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Managing Technician Work through the Auto Repair Shop Management System

The interaction between the service advisor and the technician is still handled outside the software system by some shops. Managing these activities through the software system can have a major impact on productivity, sales and profits. The more these activities are performed through the system the more time is available for value-add activities. In the …

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Parts Sourcing and Procurement through the Automotive Repair System

An area of activity that is sometimes handled outside the software system is parts sourcing and procurement. The reasons for handling things this way vary but if parts processing can be performed through the shop management system the benefits are significant. Efficiency and accuracy are improved and time saved during the process can be spent …

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