improve productivity Archives

Actions and Reactions in Automotive Repair Operations

Auto Shop Management, Tire Shop Management

In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being cognizant of likely reactions resulting from different actions will ensure success in business. Following are …

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Improving Automotive Repair Operations by Using Key Performance Indicators

Auto Shop Management, Tire Shop Management

Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared to benchmarks such as industry averages or same period previous year. Excellence in automotive repair …

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Handling Increased Service Demands Due to Economic Expansion

Auto Shop Management, Tire Shop Management

In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in more commuter traffic and overall economic activity. A small business service provider will face many …

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Eliminating Waste in Auto Repair Operations

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Eliminating waste in automotive repair operations will reduce cycle time, increase vehicle throughput, achieve greater sales volume and increase profits. Waste in the repair cycle can be found in redundancy, unneeded actions and information lag time. Waste can be costly and focusing on eliminating it will make a business more competitive. Following are areas in …

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Eliminating Information Lag Time in Automotive Repair Operations

Auto Shop Management, Tire Shop Management

Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of the repair process is known by others who depend on it. Information lag time is generated …

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Removing Unnecessary Steps in Auto Repair Processes

Auto Shop Management, Tire Shop Management

Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the cost of operations will be reduced and profit margins will increase. Following are points to consider …

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The Impact of Redundancy in Auto Repair Operations

Auto Shop Management, Tire Shop Management

Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it directly at the point it’s formulated. Examples of this are vehicle check in – some …

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A Look at Leadership Styles

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One of the primary functions of management in automotive repair is to lead. And there are many different leadership styles that can be assumed by an auto repair shop owner or manager. Often in these types of discussions people tend to merge the traits and practices of leaders with those of managers as often they’re …

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The Situational Leadership Style

Auto Shop Management, Tire Shop Management

Situational leadership refers to providing direction in accordance with a given set of circumstances. This often requires a good degree of flexibility on the part of the leader but can be very effective in handling business issues and moving the organization forward. Following are four things that situational leaders do: Diagnose – When practicing situational …

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The Servant Leadership Style

Auto Shop Management, Tire Shop Management

Servant leadership refers to a style by which a power sharing model of authority is employed and collective decision making is practiced. The essence of servant leadership is to foster leadership in subordinates. The more people can contribute – the more the company will advance. Following are three attributes of people who practice the servant …

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