auto shop organization Archives

Improving Automotive Repair Operations by Using Key Performance Indicators

Auto Shop Management, Tire Shop Management

Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared to benchmarks such as industry averages or same period previous year. Excellence in automotive repair …

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The Small Business Challenges of a Growing Economy

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According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. Employees and other resources can become scarcer as there is more competition for them. Increased …

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Hiring and Keeping Employees in a Growing Economy

Auto Shop Management, Tire Shop Management

Whether the economy is up or down – hiring and retaining quality employees is always a challenge. During times of slow economic activity the challenge where employees are concerned is to attract and keep talent with limited resources. During times of positive economic growth a different set of challenges are presented. At the time of …

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Eliminating Waste in Auto Repair Operations

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Eliminating waste in automotive repair operations will reduce cycle time, increase vehicle throughput, achieve greater sales volume and increase profits. Waste in the repair cycle can be found in redundancy, unneeded actions and information lag time. Waste can be costly and focusing on eliminating it will make a business more competitive. Following are areas in …

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Eliminating Information Lag Time in Automotive Repair Operations

Auto Shop Management, Tire Shop Management

Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of the repair process is known by others who depend on it. Information lag time is generated …

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Removing Unnecessary Steps in Auto Repair Processes

Auto Shop Management, Tire Shop Management

Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the cost of operations will be reduced and profit margins will increase. Following are points to consider …

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The Transformational Leadership Style

Auto Shop Management, Tire Shop Management

Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following are things that transformational leaders do: Inspire – Transformational leaders challenge the status quo and encourage …

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Auto Repair Shop Organization

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One of the primary responsibilities of management in automotive repair is organization of the work environment. A well-organized environment not only has a positive impact on productivity and thus profitability it also affects customer relations as people will be more apt to do business with a well-run organization. The major components of auto repair shop …

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Managing Process Flow in Automotive Repair

Auto Shop Management, Tire Shop Management

Organizing the processes within an automotive repair operation is one of the principle responsibilities of management. Well organized, clearly defined processes will have a huge impact on business success. There are numerous processes within an auto repair shop with the vehicle repair process being primary. Following are points on organizing three significant processes within and …

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Personnel Organization in Automotive Repair

Auto Shop Management, Tire Shop Management

An automotive repair operation at some point may find the need to organize personnel and divide responsibilities between people. In doing so it’s important to recognize whether activities within the business are value add or non-value add. It’s also important to be careful that when a person is given responsibility the necessary authority is given …

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