auto shop loyalty programs Archives

Utilizing Incentives and Consequences in Automotive Repair

People respond to incentives and avoid consequences. In the automotive repair business these two concepts can be employed effectively in dealings with customers as well as personnel. Important factors driving customers when it comes to vehicle ownership are safety and cost of ownership. When marketing and sales efforts incorporate incentives and consequences positive results can …

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8 Keys to Customer Retention in the Auto Repair Business

Auto Shop Marketing, Feature, Tire Shop Marketing

Customer retention can be one of the most important management areas in the Auto Repair business. Keeping customers is critical to success and thus a lot of attention is required. Retention and acquisition rates must be monitored and every possible effort must be made to build and reinforce positive relationships. Following are 8 keys to …

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10 Keys to Auto Repair Customer Loyalty Rewards

Auto Shop Marketing, Tire Shop Marketing

Airlines and hotels have been doing it for years with their frequent traveler programs. Credit card processors have their rebates that are offered in the form of cash and merchandise. Customer loyalty programs are used by all types of businesses for the simple reason that they work. When a customer has a choice of a number …

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The Customer Experience

Customer Service, Feature, Repair Sales, Tire Sales

In the auto service industry repeat business is paramount to success. The higher the customer retention rate the greater long term success will be. Therefore ongoing relationship management is critical. To assume everything is OK because there are no apparent problems is a sure way to allow business to deteriorate. Efforts at improving customer relations …

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Ways to Increase Customer Loyalty at Auto Repair Shops

Auto Shop Management, Feature, Tire Shop Management

Creating a loyal base of customers is one of the best ways to increase sales at your auto repair shop or tire shop. Loyal customers mean return sales, which means more money for your business. There are a lot of great ways to attract customers back to your auto repair shop or tire store. Here …

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