Tuesday, May 28, 2019 17:24
In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being … Continue reading
Thursday, April 25, 2019 20:38
Like all people – automotive repair personnel will respond to incentives and avoid consequences. Often compensation is incentive based with corresponding consequences for negative outcomes resulting from striving for goals. It’s always important that costs be considered when offering incentive … Continue reading
Thursday, September 27, 2018 20:49
An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many … Continue reading
Wednesday, September 26, 2018 17:37
The most common reason that employees leave their jobs is their manager. A very simple test for self-evaluation as a manager is to listen to yourself when you talk. How many times do you say I or me? How many … Continue reading
Tuesday, September 4, 2018 17:47
Automotive repair operations can be evaluated using a number of key performance indicators. In this area the effectiveness and efficiency of business processes can be measured and improved if necessary. As in any area key performance indicators should be compared … Continue reading
Wednesday, July 25, 2018 18:31
In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in … Continue reading
Monday, July 2, 2018 0:17
Eliminating waste in automotive repair operations will reduce cycle time, increase vehicle throughput, achieve greater sales volume and increase profits. Waste in the repair cycle can be found in redundancy, unneeded actions and information lag time. Waste can be costly … Continue reading
Monday, July 2, 2018 0:04
Whenever there is a period of time between when an event occurs and that activity is recorded in the shop management system information lag occurs. This means that there is a delay in when the completion of part of … Continue reading
Sunday, July 1, 2018 23:55
Achieving maximum efficiency in automotive repair operations involves identifying and eliminating unnecessary and wasteful steps in business processes. This type of analysis requires looking at and identifying unnecessary activities and process flow disconnects. Anytime efficiencies can be improved the … Continue reading
Sunday, July 1, 2018 23:47
Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it … Continue reading
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