Posts Tagged ‘productivity tips’

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Performance Management in Automotive Repair

Thursday, April 23, 2015 16:20

Performance management can be an important factor in success. Performance indicators can be evaluated at different levels to determine areas of strength and opportunities for improvement. To assess performance – measurements should be compared to one or more benchmarks. Examples … Continue reading

 
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Ranking Automotive Repair Customer Performance

Thursday, April 23, 2015 15:57

  Evaluating performance at a customer level can give valuable insight into the success of individual relationships. If a performance in a customer relationship is not on the positive side of benchmarks – improvements may be achieved by employing different … Continue reading

 
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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

 
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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

 
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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

 
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A Look at Management Styles and the Automotive Repair Business

Tuesday, September 30, 2014 0:59

People employ many different management methodologies and over the years these practices have been defined and labeled. Many managers will gravitate to one management style and will be known for their preferred method of interacting with subordinates. This writer believes … Continue reading

 
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Utilizing the Laissez-faire Management Style in Auto Repair

Monday, September 29, 2014 23:59

When the laissez-faire management style is employed goals and objectives are communicated but the means of achieving them is left up to the employees. This is a very “hands off” approach to management. It can lead to an easier situation … Continue reading

 
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Using the Chaotic Management Style in Automotive Repair

Monday, September 29, 2014 21:40

The name of this management style may be somewhat misleading as it seems to imply that the objective is to promote chaos. However, what it really means is that all members or facets of an organization are allowed to act … Continue reading

 
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Using the Democratic Management Style in Auto Repair

Monday, September 29, 2014 21:08

When a democratic management style is utilized – employees are included in the decision making process. This management methodology is well suited to situations in which there are more than one possible alternative to addressing a situation and both management … Continue reading

 
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The Consultative Management Style and Automotive Repair Employees

Monday, September 29, 2014 19:56

The consultative management style – sometimes referred to as ‘Paternalistic’ employs the style of the autocratic management style in decision making regarding business processes and work execution but the needs of employees on a social and personal level are taken … Continue reading

 
 
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