Tuesday, May 28, 2019 17:24
In automotive repair operations – actions taken will result in reactions occurring. Like all people – employees will respond to incentives and avoid consequences. And actions taken to improve processes will result in greater throughput and higher business volume. Being … Continue reading
Thursday, September 27, 2018 20:49
An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many … Continue reading
Sunday, July 1, 2018 23:47
Redundancy exists in auto repair operations when the same work is performed more than once. The most common occurrence of this is when information is written on paper then entered into the shop management system as opposed to entering it … Continue reading
Monday, March 26, 2018 17:34
Transformational leadership refers to a style by which an intellectually stimulating environment is created in the workplace through effective communication. This leadership style profoundly influences others and raises the performance level of the other members of the organization. Following … Continue reading
Tuesday, January 30, 2018 23:03
Operational planning can have a major impact on business capacity, sales and profits in automotive repair. Different measurements on the effect of planning on business execution have shown that efficiencies can be increased by 20 percent on more. Efficiency increases … Continue reading
Tuesday, January 30, 2018 18:05
The physical environment within an automotive repair business will always have an impact and in some cases determine the definition of work processes performed. Many a shop owner has surveyed the layout of their shop and wished they had designed … Continue reading
Friday, September 29, 2017 16:48
Today’s shop management systems are able to support many of the business processes performed by the automotive repair shop. Even with the capabilities of these software systems many shops still handle some or all of these functions outside of their … Continue reading
Thursday, September 28, 2017 22:53
The interaction between the service advisor and the technician is still handled outside the software system by some shops. Managing these activities through the software system can have a major impact on productivity, sales and profits. The more these activities … Continue reading
Thursday, September 28, 2017 22:47
An area of activity that is sometimes handled outside the software system is parts sourcing and procurement. The reasons for handling things this way vary but if parts processing can be performed through the shop management system the benefits are … Continue reading
Friday, March 31, 2017 17:02
In business – investment in employee retention can be one of the most significant contributors to success. Employee turnover can be very costly. It can result in lost revenue and increased expenditures. Evaluation of the investment made in employee retention … Continue reading
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