Posts Tagged ‘customer service’

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Building Relationships in Automotive Repair

Saturday, October 1, 2016 18:45

Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure … Continue reading

 
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Relationships with Peers in Automotive Repair

Saturday, October 1, 2016 17:55

  Unlike relationships between superiors and subordinates – peer to peer relationships involve interacting with others while neither party has a position of authority. This can be somewhat challenging as all people are different. For example, sometimes a bit of … Continue reading

 
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Relationships with Superiors in Automotive Repair

Saturday, October 1, 2016 17:50

In business everyone has relationships with superiors in one form or another. In whatever context the relationship exists the success of the relationship falls primarily to the subordinate. Employees must get along with supervisors and business owners must get along … Continue reading

 
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The Business Impact on an Auto Repair Shop System Implementation

Saturday, August 27, 2016 22:39

  The state of a business and the way it processes transactions is an important factor in any system implementation. A software system must be a good fit for the way an automotive repair operation functions. The age of a … Continue reading

 
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The People Factor in an Auto Repair Shop System Implementation

Friday, August 26, 2016 0:15

The people involved in a software system implementation are a critical part of the process. They can be even more important than the system itself. The employees of a business will have different attributes and traits that will impact any … Continue reading

 
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5 Ways to Improve the Automotive Repair Customer Retention Rate

Wednesday, June 29, 2016 21:35

The percentage of existing customers that purchased services during a period is the measurement of retained customers. This performance indicator is a measurement of how well the shop is doing at keeping customers. Many factors can contribute to customer retention … Continue reading

 
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FastTrak Resource Planning is Now Available

Monday, May 9, 2016 16:46

    The FastTrak Resource Planning Feature supports easy recognition of resource availability when scheduling. Target capacities can be set and monitored to ensure shop is loaded to proper level. Reliable vehicle drop off and promised delivery dates are calculated … Continue reading

 
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Fueling Continuous Growth in Automotive Repair

Friday, April 29, 2016 21:50

Continuous improvement fosters continuous growth. Therefore continuously assessing strengths and weaknesses of yourself and your competition will support success. This requires monitoring competitors, the marketplace and your own strengths and weaknesses. All factors will change over time thus areas of … Continue reading

 
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Striving for Excellence in the Automotive Repair Business

Friday, April 29, 2016 21:45

The performance level of a business lives in the mind of the customer. Working to continuously improve on both strengths and weaknesses will result in better and better service. Also when customers see continuous improvements it affects their perception of … Continue reading

 
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5 Keys to Knowing the Competition in the Automotive Repair Business

Thursday, April 28, 2016 21:31

  Identifying competitors and determining their strengths and weaknesses is a critical factor in building the image of your business from the customer’s perspective. Their perception of your business is as they see it in relation to other alternatives. Knowing … Continue reading

 
 
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