Posts Tagged ‘customer service’

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The Customer Experience

Saturday, July 7, 2012 18:00

In the auto service industry repeat business is paramount to success. The higher the customer retention rate the greater long term success will be. Therefore ongoing relationship management is critical. To assume everything is OK because there are no apparent … Continue reading

 
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The Foundation of Lasting Relationships

Thursday, May 17, 2012 16:26

Long lasting positive relationships are at the core of every successful business. And the basis for a positive relationship is trust. Although in some situations a level of trust can be given at the start of a relationship, for the … Continue reading

 
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Knowing the Competition and Developing a Winning Strategy

Saturday, May 12, 2012 21:06

Every business has competitors. If there is a business niche that’s worth pursuing more than one company will focus on that market. To be successful it is essential that competitors are known. To be competitive it’s necessary to identify the … Continue reading

 
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Excellence in Customer Service for Auto Repair Businesses

Monday, April 23, 2012 17:00

Excellent customer service is founded in reliability, timeliness and personal attention. Reliability is of the utmost importance as people do not want problems to recur after they’ve been corrected. A lack of reliability will most likely result in a dissatisfied … Continue reading

 
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The Impact of Online Reviews on the Auto Repair Business

Saturday, April 21, 2012 21:29

Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company.  Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has … Continue reading

 
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Presenting an Auto Repair or Tire Estimate

Tuesday, February 21, 2012 1:24

Positive attitudes produce positive results, clear communication results in understanding and honesty builds trust. Nowhere are these facts more evident than when communicating an estimate to a customer. A very large part of why customers engage a company or individual … Continue reading

 
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Employee Empowerment … the Anti-Micro-Manager

Tuesday, November 22, 2011 1:14

The philosophy of Employee Empowerment is based on allowing employees to have input and control over the way their work is performed. There is undoubtedly a direct correlation between employee growth and business growth. As employee knowledge and abilities expand business success will do the same. Continue reading

 
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How To Handle Customer Complaints At Your Auto Repair Shop Or Tire Store

Friday, July 29, 2011 0:00

It doesn’t matter if you own an auto repair shop or a tire store, you’re bound to have an angry customer from time to time. The important thing is to properly handle the situation to protect the reputation of your … Continue reading

 
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How To Greet Customers Who Walk Into Your Auto Shop or Tire Shop

Tuesday, June 14, 2011 0:00

Independent Retailer reported that customers are more likely to spend more money when they believe they are receiving excellent customer service. As we all know, great customer service starts with the way that you greet customers as they enter your … Continue reading

 
 
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