Posts Tagged ‘customer satisfaction’

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5 Critical Automotive Repair Service Advisor Interdependencies

Thursday, July 23, 2015 1:24

In automotive repair the service advisor has many interdependent relationships.  The shop requires sales volume and profit margins and pricing can affect the service advisors ability to achieve goals in these areas. Effectively scheduled appointments can seriously affect customer service … Continue reading

 
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Automotive Repair Technician Work Schedule Interdependencies

Monday, July 20, 2015 17:25

An automotive repair technician relies on a number of factors to be productive and make the most of available hours. At the same time many of the activities supporting those factors are dependent on the technician in order to be … Continue reading

 
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Performance Management in Automotive Repair

Thursday, April 23, 2015 16:20

Performance management can be an important factor in success. Performance indicators can be evaluated at different levels to determine areas of strength and opportunities for improvement. To assess performance – measurements should be compared to one or more benchmarks. Examples … Continue reading

 
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Ranking Automotive Repair Customer Performance

Thursday, April 23, 2015 15:57

  Evaluating performance at a customer level can give valuable insight into the success of individual relationships. If a performance in a customer relationship is not on the positive side of benchmarks – improvements may be achieved by employing different … Continue reading

 
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Measuring Automotive Repair Technician Performance

Wednesday, April 22, 2015 17:42

Evaluation of technician performance is largely focused on the results of individual work performed. Efficiency rating is a measurement of the ratio of actual time spent versus sold labor hours. QC failures and warranty labor negatively impact sales and profits … Continue reading

 
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Evaluating Automotive Service Advisor Performance

Wednesday, April 22, 2015 17:33

Several performance indicators can be used to evaluate service advisor performance. As in any employer/employee relationship realistic, attainable goals should be established. And the service advisor should be able to assess the situation as required to determine whether objectives are … Continue reading

 
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Evaluating Auto Repair Shop Performance

Wednesday, April 22, 2015 1:44

Managing auto repair shop performance can provide insight into areas of strength and opportunities for improvement. A combination of performance indicators and goals will establish measurements of the effectiveness of efforts in different areas. To assess performance – measurements should … Continue reading

 
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FastTrak Mobile Shop Manager – Release 2 is Now Available

Monday, March 16, 2015 18:55

Release 2 of FastTrak Mobile Shop Manager contains many improvements to support efficiency and ease of use. New features have been added to support shop management and increased productivity. And integration with FastTrak has been enhanced providing greater workflow visibility … Continue reading

 
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5 Keys to Sales Strategies in Automotive Repair

Friday, February 27, 2015 0:17

A sales strategy is a plan that positions a company’s service offering in such a way that a competitive advantage is gained. A successful strategy will provide methods that allow sales personnel to communicate with customers in such a way … Continue reading

 
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4 Benefits of Customer Follow Up in Auto Repair

Thursday, February 26, 2015 21:23

  A simple follow up after a sale can yield significant results. After a person makes a purchase they often have feelings of buyer’s remorse. A follow up can do a lot to overcome this perception. Also, the relationship with … Continue reading

 
 
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