Posts Tagged ‘customer satisfaction’

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The Impact of Online Reviews on the Auto Repair Business

Saturday, April 21, 2012 21:29

Online reviews can increase awareness of your business, boost search engine rankings and bring business to your company.  Studies have shown that a large percentage of people that evaluate automotive service offerings are significantly influenced by online reviews. It has … Continue reading

 
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Presenting an Auto Repair or Tire Estimate

Tuesday, February 21, 2012 1:24

Positive attitudes produce positive results, clear communication results in understanding and honesty builds trust. Nowhere are these facts more evident than when communicating an estimate to a customer. A very large part of why customers engage a company or individual … Continue reading

 
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Tips On How To Exceed Customer’s Expectations

Thursday, April 21, 2011 0:00

Every business wants to have happy customers.  This is especially true with auto repair shops and tire stores where business is fiercely competitive. If you want to beat the competition, you’re going to have to exceed the expectations of customers. … Continue reading

 
 
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Automotive Management Network

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