Posts Tagged ‘auto shop customer service’

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Management and Leadership in a Small Business

Monday, April 4, 2016 1:33

Much discussion has been devoted to the difference between management and leadership. There are many ways to define these important components of business. It has been said that leaders are born but management can be learned. This writer believes that … Continue reading

 
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Engineering the Automotive Repair Sales Process

Sunday, January 31, 2016 23:51

The sales process is a step by step definition of the phases involved in earning business. The process is intended to define the approach to acquiring new customers but many of the phases are applicable for repeat business as well. … Continue reading

 
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3 Automotive Repair Customer Follow Up Options

Sunday, January 31, 2016 22:36

In the sales process the follow up is always stressed as being extremely important. In this context follow up refers to confirming that the customer is happy with the service they received. When viewed in terms of the purchasing decision … Continue reading

 
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The 3 Point Automotive Repair Marketing Cycle

Sunday, January 3, 2016 1:35

  The marketing cycle can be looked at in a number of ways from a simple view of three phases to twelve or more. Following is a three phase cycle that starts with attracting business, followed by establishing relationships then … Continue reading

 
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3 Points on Earning and Retaining Business in Automotive Repair

Sunday, January 3, 2016 1:23

In automotive repair the customer perspective drives success. The customer seeks certain benefits through engaging an automotive service provider and if the marketing and sales strategies employed are effective the right target market will be reached and business will be … Continue reading

 
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The Automotive Repair Business Annual Check Up

Friday, October 30, 2015 21:00

  The end of the year is the time we start to look forward to the next year and develop goals and plans. Performing a check up on the state of the business will help to identify opportunities to be … Continue reading

 
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The Automotive Repair Work Scheduling Process

Thursday, September 24, 2015 23:56

  The work scheduling process in automotive repair is generally undertaken in a phased manner. The first phase involves loading the shop to the desired capacity ensuring that sales goals will be met and the most will be made of … Continue reading

 
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Adjusting the Automotive Repair Work Schedule

Thursday, September 24, 2015 22:50

A well planned work schedule will support maximum utilization of resources and ensure on time delivery to the customer. However things don’t always go as planned. Changes to the work schedule should be expected and scheduling adjustments should be made … Continue reading

 
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Detail Scheduling in Automotive Repair

Thursday, September 24, 2015 20:39

  When repair orders have been scheduled for start and completion dates/times the next step may be to fine tune actual assignments and resource utilization. This may go as far as scheduling the sequence in which tasks are performed on … Continue reading

 
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High Level Scheduling in Automotive Repair

Thursday, September 24, 2015 16:15

High level scheduling in automotive repair involves loading the shop to the desired capacity without actually assigning specific resources to work. For example if the goal of a shop is to load 20 flag hours per day into the schedule … Continue reading

 
 
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Automotive Management Network

A place to exchange information …