Posts Tagged ‘auto shop customer service’

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3 Points on Business Culture in Automotive Repair

Tuesday, November 1, 2016 2:12

  The values and practices shared by the members of an organization are referred to as organizational culture. In a small business the culture is largely determined by the owner. A clear mission and value proposition are the foundation of … Continue reading

 
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Business Culture and the Work Environment

Tuesday, November 1, 2016 2:03

    The culture of a small business is determined by the owner and can be either positive or negative. Business culture can have a significant impact on the work environment and ultimately business success. A positive business culture will … Continue reading

 
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Top Down Business Culture Definition in Automotive Repair

Tuesday, November 1, 2016 1:58

  Business culture starts at the top. This is even more pronounced in a small business. Culture is largely based on principles and how people are treated. The beliefs and values of a small business owner permeate the work environment … Continue reading

 
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Business Culture and Mission Achievement in Automotive Repair

Tuesday, November 1, 2016 1:54

The foundation of business culture is shared goals and objectives. In the automotive repair business vehicles are repaired and customers pay for these services. However most small business owners have much greater ideas of service delivery and benefits they strive … Continue reading

 
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Building Relationships in Automotive Repair

Saturday, October 1, 2016 18:45

Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure … Continue reading

 
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Relationships with Superiors in Automotive Repair

Saturday, October 1, 2016 17:50

In business everyone has relationships with superiors in one form or another. In whatever context the relationship exists the success of the relationship falls primarily to the subordinate. Employees must get along with supervisors and business owners must get along … Continue reading

 
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The Business Impact on an Auto Repair Shop System Implementation

Saturday, August 27, 2016 22:39

  The state of a business and the way it processes transactions is an important factor in any system implementation. A software system must be a good fit for the way an automotive repair operation functions. The age of a … Continue reading

 
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The People Factor in an Auto Repair Shop System Implementation

Friday, August 26, 2016 0:15

The people involved in a software system implementation are a critical part of the process. They can be even more important than the system itself. The employees of a business will have different attributes and traits that will impact any … Continue reading

 
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5 Ways to Improve the Automotive Repair Customer Retention Rate

Wednesday, June 29, 2016 21:35

The percentage of existing customers that purchased services during a period is the measurement of retained customers. This performance indicator is a measurement of how well the shop is doing at keeping customers. Many factors can contribute to customer retention … Continue reading

 
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6 Ways to Increase the New Business Quote Capture Rate in Auto Repair

Wednesday, June 29, 2016 20:52

  The new business quote capture rate is the measure of the percentage of quotes given to prospective customers that turn into repair orders. Increasing the new business quote capture rate can have a huge impact on growth and profits … Continue reading

 
 
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