Posts Tagged ‘auto shop customer service’
Three Key Points on Automotive Repair Sales
Friday, November 30, 2018 18:49
Making the most of the automotive repair sales process can increase revenue and help to build long term relationships with customers. Auto repair shop owners and service advisors are very good at presenting service and repair requirements to customers and … Continue reading
Managing Auto Repair Service and Quality
Wednesday, September 26, 2018 18:41
One of the most important responsibilities of management is the delivery of quality service. Premium service is dependent on clearly defined business processes and procedures. When personnel understand how to perform their responsibilities so that production is optimized positive results … Continue reading
Using Key Performance Indicators in Automotive Repair Management
Tuesday, September 4, 2018 18:17
In the automotive repair business circumstances will always require management attention. If a business is to sustain positive growth then key performance indicators can be evaluated to identify areas to which attention should be focused. When utilizing key performance indicators … Continue reading
Using Sales Key Performance Indicators in Automotive Repair
Tuesday, September 4, 2018 17:41
There are several key performance indicators that can be used to evaluate the effectiveness of the sales process. As with all indicators they should be compared to effective benchmarks such as industry averages or same month previous year. Customer loss, … Continue reading
Using Automotive Repair Marketing Key Performance Indicators
Tuesday, September 4, 2018 17:34
Key performance indicators can be very effective in assessing the effectiveness of marketing efforts. Questions such as: Are we acquiring customers at an acceptable rate; Are we doing a good enough job of keeping existing customers; Are we performing the … Continue reading
The Small Business Challenges of a Growing Economy
Thursday, July 26, 2018 21:36
According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. … Continue reading
Maintaining Customer Service Levels in an Expanding Economy
Thursday, July 26, 2018 20:27
A growing economy presents a number of challenges for a small business. Hiring and retaining quality employees becomes more difficult while at the same time demand for services is likely to increase. This combination of factors increases the chance of service … Continue reading
Handling Increased Service Demands Due to Economic Expansion
Wednesday, July 25, 2018 18:31
In times of economic expansion such as the United States is experiencing at the time of this writing demand for small business services will grow as well. As the economy grows more and more people enter the workforce resulting in … Continue reading
Impeding a Downturn in Auto Repair Customer Retention Rates
Tuesday, May 29, 2018 19:17
In automotive repair the customer retention rate is a measure of the percentage of customers that return for service within a given time period. For example, if a shop has one hundred customers at the beginning of the year and … Continue reading
Employing Operational Controls in Automotive Repair
Tuesday, April 24, 2018 21:08
An automotive repair operation can be a very complex environment. As volume increases so can complexity. Regardless, the primary concerns of the customer remain the same. Overall – customers want to have quality work performed on their vehicles with as … Continue reading
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